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Privacy Policy
Last updated: 5 October 2026
1. Introduction
Welcome to Sleek Walls.
This Privacy Policy explains how Sleek Walls (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit or use our website:
It also explains your rights in relation to your personal information.
We are committed to protecting your privacy and handling your personal information responsibly and transparently.
2. Who We Are
Sleek Walls
25A Park Square West
Leeds
LS1 2PW
United Kingdom
Email: info@sleek-walls.com
For the purposes of applicable UK data protection legislation, Sleek Walls is the data controller for personal information processed through this website, unless otherwise stated.
3. Information We May Collect
Depending on how you use our website, we may collect the following information:
Information You Provide Directly
When you contact us, request information, request samples, submit an enquiry, place an order or otherwise communicate with us, we may collect information such as:
Your name.
Email address.
Telephone number.
Company or business name.
Billing or delivery information where applicable.
Information contained in your enquiry or communication.
Product, sample or service requirements.
Any other information you voluntarily provide.
You are not generally required to provide personal information simply to browse our website. However, certain information may be required when you request particular services or products.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include:
IP address.
Browser type and version.
Device type.
Operating system.
Approximate location derived from technical information.
Pages visited.
Time and date of visits.
Referring website or source.
Information about how you interact with our website.
Technical information relating to website performance and security.
We may collect some of this information through cookies and similar technologies. Please see our Cookie Policy for further information.
4. How We Use Your Information
We may use personal information for purposes including:
Responding to enquiries.
Providing information about our wall panels, products and services.
Processing sample requests.
Processing and fulfilling orders where applicable.
Communicating with you about your enquiry or order.
Providing customer support.
Managing our business relationship with you.
Improving our website, products and services.
Monitoring website performance and security.
Preventing fraud, abuse or other unlawful activity.
Understanding how visitors use our website.
Measuring and improving marketing activities where applicable.
Complying with legal and regulatory obligations.
Establishing, exercising or defending legal claims.
We will only use your personal information where we have a lawful basis to do so.
5. Lawful Basis for Processing
Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:
Consent
Where required by law, we may ask for your consent before processing your personal information, including for certain marketing communications or non-essential cookies and similar technologies.
You can withdraw consent at any time.
Contract
We may process information where it is necessary to enter into or perform a contract with you, such as processing an order or providing requested services.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
This may include operating and improving our website, managing customer relationships, protecting our business and maintaining website security.
Legal Obligations
We may process personal information where necessary to comply with legal or regulatory obligations.
6. Marketing Communications
Where permitted by law, we may use your contact information to send information about our products, services, offers or other relevant business communications.
Where consent is required, we will only send marketing communications after obtaining the appropriate consent.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
7. Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where this is necessary to operate our website, provide products or services, process transactions, communicate with you or meet our legal obligations.
These may include:
Website hosting and technical service providers.
Website development and maintenance providers.
Payment providers, where applicable.
Delivery and fulfilment providers, where applicable.
Email and communication service providers.
Analytics and website performance providers.
Marketing and advertising service providers, where applicable.
Professional advisers.
Government authorities, regulators or law enforcement where legally required.
Third-party service providers are expected to process personal information only for appropriate purposes and to maintain suitable security measures.
8. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place where required.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality and, where permitted, to understand how visitors use our website and improve our services.
Some cookies may be essential for the website to function, while others may require your consent.
For more information about the cookies and similar technologies used on our website and how you can manage them, please see our Cookie Policy.
10. Data Retention
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors including:
The nature of the information.
Why we collected it.
Whether we have an ongoing relationship with you.
Legal, accounting or regulatory requirements.
Whether the information may be required to establish, exercise or defend legal claims.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
11. Data Security
We take reasonable and appropriate technical and organisational measures to protect personal information against:
Unauthorised access.
Accidental loss.
Destruction.
Misuse.
Alteration.
Unauthorised disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Your Data Protection Rights
Under applicable UK data protection legislation, you may have rights including:
The right to be informed about how your personal information is used.
The right of access to the personal information we hold about you.
The right to rectification of inaccurate or incomplete information.
The right to erasure of your personal information in certain circumstances.
The right to restrict processing in certain circumstances.
The right to data portability in certain circumstances.
The right to object to certain processing.
Rights relating to automated decision-making and profiling, where applicable.
The right to withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal conditions and exemptions.
To exercise any of these rights, please contact us using the details provided below.
13. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
14. Children’s Privacy
Our website is intended for general audiences and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or applicable laws.
When we make changes, we will update the “Last updated” date at the top of this page.
We recommend checking this page periodically for the latest version.
16. Contact Us
If you have questions about this Privacy Policy, how we process your personal information, or wish to exercise your data protection rights, please contact us:
Sleek Walls
25A Park Square West
Leeds
LS1 2PW
United Kingdom
Email: info@sleek-walls.com
17. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
You can find further information about making a complaint on the ICO’s website.